Frequently asked questions

Most companies are fully live within 30 days. A success manager imports your staff records, sets up your leave, attendance and payroll rules, and trains your HR team. Bigger, multi-location rollouts usually take 8 to 12 weeks.

Yes. Upload your staff list from Excel or CSV, or we import it for you from your current HR or payroll system. Opening leave balances, salary structures and year-to-date payroll figures come across too, so nothing starts from zero.

Yes. Every new company gets a free trial with full access to its plan and no card needed. See the trial length on the pricing page.

No. i-Swipe HR Suite runs in the browser on any computer or phone. Staff can also add it to their phone home screen like an app, and use WhatsApp or USSD for the basics.

Yes. PAYE, pension (PenCom), NHF, NSITF and ITF are worked out for every employee and every pay run, with the schedules you need for remittance. When the rules change, we update them for you.

Yes. Run payroll for several branches or companies from one account, each with its own pay calendar, while seeing a combined view across all of them.

Yes. Each payslip is available to the employee in their self-service portal the moment payroll is approved, and can be downloaded as a PDF.

Most plans have a flat monthly price (less if you pay yearly) for up to a set number of staff; the largest plan is priced per employee. Admin and manager logins are never extra. See every plan and what it includes on the pricing page.

Some plans have a one-time setup fee that covers data import, configuration and training. It is shown on each plan on the pricing page.

Yes, at any time. Moving up takes effect straight away; moving down takes effect at the end of what you have already paid for. Your data is never affected.

By card or bank transfer through Paystack, or by direct bank transfer against an invoice. Yearly billing costs less than paying monthly.

Everything travels over HTTPS, passwords are stored only as hashes, access is controlled by role, and every change is recorded in an audit trail. Read more on our security page.

You do. We process it only to run the service for you, never sell it, and you can export everything at any time. See our privacy policy.

Yes. We follow the Nigeria Data Protection Act 2023 (NDPA) and the NDPC's GAID 2025. The app has a privacy notice staff accept, data requests with a 30-day deadline, retention rules and a data processing agreement you can sign.

Our in-house team in Nigeria is available Monday to Friday, 8am to 6pm WAT, by email, chat and phone. Larger plans include a dedicated success manager.

We work with schools, healthcare, technology companies, manufacturers, finance teams and growing businesses. Leave, attendance and payroll rules are set to match how you work.