New Payroll updated for the Nigeria Tax Act 2025 — Try the PAYE calculator →
Help & support

How can we help?

Real people in Nigeria, on WAT hours. Pick the way that suits you best.

Monday to Friday, 8am – 6pm WAT
Common questions

Before you get in touch

I forgot my password

On the sign-in page choose "Forgot password" and we will email you a reset link. If your company uses Google or Microsoft sign-in, use that button instead.

A staff member cannot sign in

Ask your HR admin to check that the person is active and has the right email on their profile. If they still cannot get in, they can use "Forgot password" to set a new one.

A payslip figure looks wrong

Open the payroll run and check the employee's pay items and statutory settings. Until a run is approved you can edit it and recalculate. If you still need help, send us the run month and staff ID.

How do I add or remove modules?

An account owner can change the plan from Settings → Billing. Changes take effect straight away.

Where can I see system status?

If something seems down for everyone, call or WhatsApp us on +234 906 977 7799 and we will tell you what we know.

Response times

Urgent

Payroll or sign-in blocked for everyone

1 hour
High

A key feature not working

4 hours
Normal

Questions and how-tos

1 business day

Times are during working hours, Monday to Friday, 8am – 6pm WAT. Enterprise plans can add extended cover.

Ready when you are

Transform the way you manage your workforce.

Replace disconnected spreadsheets and tools with one HR, payroll and attendance platform built for Nigerian law. Try it free, or book a demo.

Free trial Live in 30 days Dedicated success manager
app.iswipehr.com/payroll
₦100,000
Total payroll this month
12.4%
247 employees
98%
0.00% errors
✓
3.2s process
Fast
Live July 2026
28
Modules
99%
Uptime SLA
30 days
Go-live

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